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Corrections and outdated information

Reports of outdated bonuses, closed promotions, or altered terms are reviewed by the editorial team and verified against the operator’s published pages. A correction is applied as soon as the change is confirmed, and the previous version is replaced rather than amended in place. Where a detail cannot be independently checked, the review notes the uncertainty instead of guessing.

Questions the editorial team can answer

Queries about the accuracy of a review, the reasoning behind a rating, or the scope of a comparison belong here. The team can also clarify how a wagering requirement or a game-weighting rule is interpreted in the context of the site’s own evaluations. Matters of fact about the operator’s current offers should be directed to the casino itself, because those details change without notice and only the operator holds the live records.

Account and payment issues

Deposits, withdrawals, verification checks, and account blocks fall outside the editorial remit. The review site has no access to player accounts, transaction histories, or the operator’s internal systems, so it cannot intervene in a pending cashout or a declined payment. Those cases must be raised with the casino’s support team, which is the only party able to investigate a specific account. If a dispute with the operator reaches an impasse, the site can explain the usual escalation routes, but it cannot act as a mediator or contact the operator on a player’s behalf.

What this page is for

This contact page exists for feedback on the reviews published here. The editorial team reads every message and treats a pointed correction with the same weight as a general comment. Time-sensitive reports, such as a newly discovered term that contradicts the published review, are prioritised without a fixed turnaround promise. Messages about responsible gambling, self-exclusion, or age-verification procedures are acknowledged and, where the site holds relevant guidance, answered directly; anything that requires the operator’s own records is forwarded to the appropriate channel.